Services & Contracting
Services & Contracting
Field Service, HVAC, Equipment Maintenance & AMCs
Field service management and maintenance ERP with digital job cards, mobile GPS technician dispatch, spare parts tracking, on-site e-signatures, and AMC contracts.
Key Operations Built for Services & Contracting
Click any feature to explore in-depth operational workflows
- Automated ticket assignment to closest available technician with live Google Maps routing.
- Geofenced check-in and check-out tracking verifying arrival time on customer premises.
- Before and after photo capture attached directly to the job card history.
- Real-time spare parts deduction directly from the technician's mobile van stock.
- Automatic labor rate calculation based on actual billable hours or flat-rate service menus.
- Emergency purchase requisition workflow for backordered replacement parts.
- Automated scheduling for quarterly and monthly preventive inspection appointments.
- Automated contract expiry alerts with one-click WhatsApp renewal proposal dispatch.
- Complete serial number lifecycle history tracking lifetime service and parts spend.
- Digital customer signature capture on technician tablet to confirm service satisfaction.
- Instant receipt printing on belt-worn thermal printers or direct PDF WhatsApp delivery.
- Instant on-the-spot card payments via tap-to-phone or SMS payment links.
- Phase-2 compliant tax invoices and debit/credit notes for field services.
- Contract profitability dashboard comparing fixed retainer revenue vs true costs incurred.
- KPI dashboards monitoring technician efficiency, response SLAs, and fix rates.
Complete Industry Features
Engineered from front-counter operations to back-office accounting.
Digital Job Cards
Assign service orders to field technicians with customer history, issues, and photos.
GPS Field Dispatch
Route technicians efficiently and verify customer site arrival with geofenced check-in.
Parts & Labor Billing
Deduct spare parts from van inventory and calculate labor charges automatically.
AMC Contract Renewals
Track SLA obligations, preventive maintenance visits, and send automated renewal quotes.
Ready to Transform Your Services & Contracting Operations?
Join hundreds of successful businesses across Saudi Arabia and the GCC running on JAKA Cloud.